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name: 'SSAFA (Durham Branch)',
email: 'Durham.Branch@ssafa.org.uk ',
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telephone: '0191 383 9452',
contactPerson: 'Karen Cammack / Michelle Scott Michelle.Scott@ssafa.org.uk',
website: 'www.ssafa.org.uk',
description:
'Founded in 1885, SSAFA is the UK\'s oldest Tri-Service National Armed Forces Charity.\n\nThe Charity a provides lifelong support to all Serving members of UK’s Armed Forces, its Veterans and their families and dependents.\n\nAnyone, irrespective of rank who currently serves or has ever served in the RN/RM, Army or RAF including their families, both regulars and reservists, are eligible for assistance from SSAFA. Additionally, SSAFA helps those from the RFA and Merchant Navy on behalf of the Merchant Navy Welfare Board.\n\nSSAFA’s has a small professional staff and network of over 5,000 volunteers who assist more than 90,000 people every year, from World War Two to Afghan.\n\nSSAFA Durham comprises 5 Divisions within Durham Branch; this includes a small Branch Office based in Durham with Divisions in:\n\nDarlington - Darlington area\nEast Durham - covering the area from Seaham down to Hartlepool and across to Durham city.\nHartlepool - Hartlepool area\nNorth Durham - covering Durham, Chester-Le-Street, Consett and Stanley.\nSouthwest Durham - covering from the A19, Sedgefield, Newton Aycliffe, Spennymoor, Bishop Auckland, Barnard Castle and Stanhope.\n\nThe Branch Office is open between 09:00 and 12:30 hrs Monday’s and Thursday’s.\n',
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name: 'Caseworker',
shortDescription:
'What is a caseworker? \nCaseworkers visit clients to work out what type of help they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc. \n\nWhy do we need you? \nWe’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us. \n\nThere are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.\n\nVolunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. \n',
created: 2020-07-17T14:35:38.233Z,
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contactPerson: 'Michelle Scott',
contactEmail: 'michelle.scott@ssafa.org.uk',
contactTelephone: '07887051999',
address: '',
hours: 'No set hours',
startDate: 2020-07-17T14:35:38.233Z,
endDate: 2025-08-17T00:00:00.000Z,
whatYouWillBeDoing:
'What does this role involve? \n•\tContacting beneficiaries and arranging to meet them at a mutually convenient time. \n•\tMeeting beneficiaries and completing a form to assess their circumstances. \n•\tSign-posting clients onto local services providing specialist advice. \n•\tApplying for funding on the behalf of the beneficiary through a specific process and system \n•\tArranging for the purchase of goods and services \n•\tKeeping the beneficiary informed of their case progress. \n•\tLiaise with the branch and regional regarding your availability. \n•\tKeeping up to date with training and SSAFA news so that you are best able to support clients. \n•\tBeing a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser. \n•\tVolunteering within the standards and values of SSAFA\n•\tAdhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality. \n',
skillsExperienceAndQualitiesNeeded:
'What are we looking for? \n•\tFriendly and approachable with good listening skills, patience, and a positive attitude.\n•\tGood communication skills both written and verbally. \n•\tRespectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues \n•\tWillingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role. \n•\tAbility to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms. \n•\tAbility to keep within boundaries of the role with regards to friendship or giving advice \n•\tReliable, prompt and trustworthy. \n•\tAccess to public transport or a car to travel to appointments with clients. \n',
whenAndWhere:
'When would you be needed and where would you be based? \nThe essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.\nOur Office address is: RCFA Building, 53 Old Elvet. Durham. DH1 3JJ',
supportOfferedExpenses:
'What training and support would you receive? \n•\tRole specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training.\n•\tMandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe. \n•\tAccess to a range additional e-learning courses as well as local opportunities for your personal and professional development. \n•\tLocal induction including assigning a person from the team who will be your main point of contact. \n•\tRegular opportunities to meet and share best practice with other caseworkers. \n•\tRange of support from central and regional volunteer operations team. \n•\tReimbursement of out-of-pocket expenses \n•\tVolunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.\n',
volunteerBenefits:
'What can you gain from this volunteering role? \n•\tUse your skills, knowledge, and life experience to benefit others. \n•\tSupport from your local SSAFA branch and the wider SSAFA community \n•\tExperience, training, and skills that you can highlight on your CV and in job interviews. \n•\tBetter physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! \n',
otherInfo:
'We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not. \n\nMinimum Age: 18 \n\nSafer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience. \n\nReferences Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative) \n\nIs a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. \n\n*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. ',
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