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name: 'Locomotion',
email: 'Katrina.Ferguson@ScienceMuseum.ac.uk',
type: 'Other Not For Profit',
telephone: '01904 685 789',
contactPerson: 'Katrina Ferguson',
website: 'https://www.locomotion.org.uk/',
description:
'The National Railway Museum and Locomotion are dedicated to telling the story of railways through the medium of the national collection of railway artefacts, images and records. The common threads throughout the NRM\'s work are to provide for users enjoyment and education, access and equality.',
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name: 'Visitor Ambassador',
shortDescription:
'Our visitor ambassador volunteers play a vital role in ensuring that all visitors have an enjoyable time with us. You will be the friendly and welcoming face of the museum, sharing the knowledge that you will learn about our collection, facilities, events programme and visitor journey. In addition to this you will impart updates to visitors around our Vision 2025 plans, including the construction of New Hall. During this exciting time, you will be a core part of our welcome team, helping when you can during school holidays, events and weekends. \n\nYou will have the opportunity to contribute to both long-term developments and day-to-day operations, helping the museum report on key targets by tracking visitor figures. Your feedback and insights will also influence the ongoing process of creating new models of visitor engagement. \n\nIn this role you will act as part of a supportive team of colleagues, gaining customer service experience and building your confidence in a stimulating environment. Exercising or improving your communication skills, you will help greet visitors, listen and respond to their needs, orientate and direct them, and answer any questions they may have – equipping them with the information that they need to make the most out of their visit. \n\nWe ask our welcome volunteers to commit to short sessions of 1-2 hours at a time as often as they are able, and seating can be provided. ',
created: 2023-06-14T12:05:48.229Z,
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contactPerson: 'Katrina Ferguson',
contactEmail: 'katrina.ferguson@sciencemuseum.ac.uk',
contactTelephone: '+44 (0)1904 686248 ',
address: 'Locomotion, Shildon, DL4 2RE',
hours: 'Flexible',
websiteLink: 'https://www.locomotion.org.uk/home',
startDate: 2023-06-14T12:05:48.229Z,
endDate: 2025-06-14T00:00:00.000Z,
whatYouWillBeDoing:
'You will be the friendly face of the museum, ensuring that all visitors feel welcome \n\nAssisting with the flow of visitors into the museum \n\nYou will be well informed of all facilities, events and exhibitions taking place in the museum, and actively promote these to enhance visitor experience. \n\nYou will answer visitor queries or seek the assistance of those who can do so. \n\nProviding feedback and advice on the daily activities of the museum \n\nAs a volunteer you’ll learn about our Health and Safety Policies, procedures, and risk assessments, allowing you to take care of your own personal safety and that of others. ',
skillsExperienceAndQualitiesNeeded:
'The ability to collaborate with others and join a supportive team of volunteers. \n\nOrganisational skills that will be utilised when letting your supervisor know your availability. \n\nAn ability or willingness to learn a range of information about our museum, the collections, the local area, our events programme and our Vision 2025 plans. \n\nBe friendly and willing to build your confidence around being approached by and engaging with visitors \n\nBe enthusiastic about improving visitor experience and sharing your passion for the museum \n\nWe ask all our volunteers to show inclusive behaviours, valuing everyone’s contribution, and promoting a culture of openness ',
whenAndWhere:
'Locomotion, Shildon, DL4 2RE\n\nWe are open to visitors Wednesdays to Sundays 10-5pm and this is extended to a full 7 day a week opening during school holidays. We are currently needing volunteers specifically at weekends and during holidays.',
supportOfferedExpenses:
'A site induction and training for the role will be provided.\n\nHealth & Safety training will also be provided, along with information around our safeguarding guidelines and basic rail safety\n\nVolunteers at Locomotion are entitled to claim up to £7 per day they volunteer onsite to cover travel expenses',
otherInfo:
'To volunteer in this role you must be 18 or over.\n\nIf successful depending on your role, we’ll request either a basic or enhanced criminal record check. We’ll arrange and process this for you and will cover all the costs. \n\nWe are legally required to ensure all volunteers from overseas have the right to volunteer in the UK, so please check your visa before applying. ',
volunteerBenefits:
'All volunteers are entitled to access the same discounts across our sites as employees. This includes benefits such as £1 hot drinks in the cafe and a discount in the cafe and shop.\n\nWe are also part of the northern museums volunteering pass scheme which will allow you to access various discounts at other organisations. \n\n',
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