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{ _id: '10041',
name: 'Durham Cathedral',
email: 'volunteers@durhamcathedral.co.uk',
type: 'Church/Religious Group',
telephone: '0191 374 4068',
contactPerson: 'Belinda Fullelove',
website: 'www.durhamcathedral.co.uk',
description:
'WHAT ARE WE? \nA place of worship, welcome and hospitality. Not just a church and one of the most beautiful and historically significant buildings in the world - but also a major visitor attraction, museum, library, shop and restaurant with much of the woodlands and the riverbanks of Durham\'s peninsula under our protection. \n\nInspired by our saints, Cuthbert and Bede, our mission is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. We welcome volunteers from any background, of all faiths and none, who wish to support the mission of the Cathedral. \n\nWHO ARE WE? \nWe have around 400 volunteers and a rich selection of diverse and interesting roles in both specialist and non-specialist areas. You can help in a range of roles across both worship and visitor experience.\n\nJOIN US!\nCome and join our incredible, supportive volunteer and Cathedral community. Be part of 1,000 years of history, absorb yourself in local heritage and culture and help to support the future sustainability of your Cathedral. So whether you\'re looking for something to fill your time, a way of meeting new people, an opportunity to learn new things, use your skills or speak with experience in that all-important job interview - we\'d love to hear from you - so that we can find you a role that suits your needs and talents. ',
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jobs:
[ { _id: '1355',
name: 'Visitor Experience Volunteer',
shortDescription:
'Join us on weekdays or Saturdays to provide a well-informed and hospitable welcome to our many and varied visitors. Be visible and available to engage, inform, delight and assist visitors, helping them to feel safe and confident within our spaces. Be part of the visitor experience in the Cathedral, Museum, Chapter House and temporary exhibitions including the Magna Carta in Summer 2025. \n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church. Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ.\n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2022-10-07T09:27:53.147Z,
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contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
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startDate: 2022-10-07T09:27:53.147Z,
endDate: 2025-03-31T00:00:00.000Z,
whatYouWillBeDoing:
'In this role you can expect to:\n\n•\tEnsure a consistent welcome to the Cathedral.\n•\tAssist with the safe and efficient flow of people when entering, inside and leaving Cathedral spaces.\n•\tDeal with visitor requests for assistance and information.\n•\tAssist with concerns from visitors efficiently and politely. \n•\tBe an informed advocate for the encouraged donation \n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tCheck tickets on entry to the Central Tower and give associated guidance to visitors embarking on their climb.\n•\tHelp staff to maintain an overview of the safety and wellbeing of visitors, exhibition materials and the building, including health and safety, safeguarding, and security.\n•\tAppropriately and respectfully encourage conduct aligned with Cathedral policies\n•\tAccompany and assist staff giving tours of the museum\n\nDurham Cathedral is committed to safeguarding. We expect all staff and volunteers to share this commitment. If at any time you see or hear anything that could suggest a safeguarding risk, or you have any other reason to be concerned, you must report it immediately to the Cathedral Safeguarding Officer. Safeguarding is everyone’s responsibility.\n\nWe will issue you with an authorised Cathedral ID badge and lanyard, which you must wear and keep visible when on duty. We shall also give you a Safeguarding contact card to keep in your ID badge lanyard holder at all times.\n',
skillsExperienceAndQualitiesNeeded:
'For this role, we are seeking volunteers aged 16 or over offering the following:\n\n•\tA pleasant, polite, calm and welcoming manner.\n•\tConfidence in approaching and advising visitors as required.\n•\tRespect and sensitivity towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church.\n•\tGreat communication skills.\n•\tTact and diplomacy.\n•\tAbility to work in a team. \n•\tDiscreet and observant of visitor behaviour. \n•\tReliable with good time keeping. \n•\tFlexibility and adaptability. \n•\tWillingness and ability to learn and use new information through instruction and relevant training courses. \n•\tAbility to build, maintain and expand upon your knowledge and articulate this knowledge to visitors in appropriate and engaging ways. \n•\tAn interest in history, heritage, culture and visitor experience.',
whenAndWhere:
'You will mostly volunteer in the Cathedral and Durham Cathedral Museum and exhibition spaces, which lie within the monastic buildings on the Cloister within the Cathedral site. Occasionally and at your discretion, we may ask for your help with activities in other areas of the Cathedral site.\n\nWe ask volunteers in this role to offer a minimum commitment of two shifts per month for a minimum of six months, but we are grateful for any gift of time that you can offer, so please do let us know if your availability is different so we can explore how best to fit around your needs.\n\nThe Cathedral is open Monday – Sunday. There are two shifts available per day each up to three hours in length:\n•\t09:40 - 13:00 and 12:40 - 16:30 (Monday-Saturday)\n•\t11:00– 15:30 (Sunday) ',
supportOfferedExpenses:
'The following will be provided:\n\n•\tIntroductory period, shadowing and specific training relevant to the role. This will include the use of two-way radio handsets used when on duty in certain locations. (in person)\n•\tNational Church of England Safeguarding training to Foundations level (online)\n•\tACT Terrorism Awareness training (online)\n•\tAssociation of English Cathedrals national online training (online)\n•\tDevelopment in your role will be ongoing and at times you may be required to participate in additional training, such as our Exceptional Visitor Experience (EVE) workshops \n',
volunteerBenefits:
'•\tExperience in a visitor focused role and heritage environment.\n•\tThe satisfaction of creating an exceptional experience for visitors from all over the world and all walks of life.\n•\tThe chance to spend time around unique artefacts of international significance.\n•\tBeing part of a passionate and dedicated team.\n•\tLearning about the Cathedral and region’s heritage and social context.\n•\tInvolvement in the important life and history of Durham’s most iconic building.\n•\tReferences available on request.\n•\tVarious optional training useful in a personal and professional capacity.\n•\tNorthern Museums Volunteer Pass – free entry/discounts in other participating museums.\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tRefreshments.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).',
otherInfo:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
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{ _id: '1562',
name: 'Sunday Visitor Experience Volunteer ',
shortDescription:
'Join us on Sundays to provide a well-informed and hospitable welcome to our many and varied visitors. Be visible and available to engage, inform, delight and assist visitors, helping them to feel safe and confident within our spaces. Be part of the visitor experience in the Cathedral, Museum and temporary exhibitions including the Magna Carta in Summer 2025. \n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church. Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ.\n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2024-01-19T16:32:07.568Z,
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contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '+44(0)191 374 4076 ',
address: 'Durham Cathedral, Durham, DH1 3EH',
hours: '',
websiteLink:
'https://app.betterimpact.com/PublicOrganization/af0dbd0f-1d6a-47a8-9267-29d9ae617a1e/1',
whatYouWillBeDoing:
'In this role you can expect to:\n\n•\tEnsure a consistent welcome to the Cathedral and the associated spaces.\n•\tAssist with the safe and efficient flow of people when entering, inside and leaving Cathedral spaces.\n•\tDeal with visitor requests for assistance and information.\n•\tAssist with concerns from visitors efficiently and politely. \n•\tBe an informed advocate for the encouraged donation \n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tCheck tickets on entry to the Museum and Central Tower and give associated guidance to visitors entering these spaces.\n•\tHelp staff to maintain an overview of the safety and wellbeing of visitors, exhibition materials and the building, including health and safety, safeguarding, and security.\n•\tAppropriately and respectfully encourage conduct aligned with Cathedral policies\n',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for volunteers aged 16 or above with the following:\n\n•\tA pleasant, polite, calm and welcoming manner.\n•\tConfidence in approaching and advising visitors as required.\n•\tRespect and sensitivity towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church.\n•\tGreat communication skills.\n•\tTact and diplomacy.\n•\tAbility to work in a team. \n•\tDiscreet and observant of visitor behaviour. \n•\tReliable with good time keeping. \n•\tFlexibility and adaptability. \n•\tWillingness and ability to learn and use new information through instruction and relevant training courses. \n•\tAbility to build, maintain and expand upon your knowledge and articulate this knowledge to visitors in appropriate and engaging ways. \n•\tAn interest in history, heritage, culture and visitor experience.\n',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided:\n\n•\tIntroductory period, shadowing and specific training relevant to the role. This will include the use of two-way radio handsets used when on duty in certain locations. (in person)\n•\tNational Church of England Safeguarding training to Foundations level (online)\n•\tACT Terrorism Awareness training (online)\n•\tAssociation of English Cathedrals national online training (online)\n•\tDevelopment in your role will be ongoing and at times you may be required to participate in additional training, such as our Exceptional Visitor Experience (EVE) workshops \n',
whenAndWhere:
'The shift times for this role are:\n\n•\t10:40 – 16:00 on Sundays\n\nYour shift begins with a team briefing before moving to your first position to begin welcoming visitors to the Museum (LEGO™ Cathedral model, Collections Gallery, Great Kitchen). Once the Cathedral also opens for general visiting from 12:30 your rotation expands to include positions around the main Cathedral spaces (welcome on entry, farewell on exit, each space in the Museum, Chapter House and the Central Tower). \n\nWe may also ask for your help with activities in other areas of the Cathedral site and invite you to support occasional events outside of the usual shift times.\n\nWe ask volunteers in this role to offer a minimum commitment of two shifts per month for a minimum of six months, but we are grateful for any gift of time that you can offer, so please do let us know if your availability is different so we can explore how best to fit around your needs.\n',
otherInfo:
'•\tRecruitment is through an application form with references, informal interview, shadowing and introductory period.\n•\tYou must undertake all required safeguarding training before your start date and at all times work within the policy and procedures of the relevant safeguarding policies.\n•\tWe shall ask you to commit to the behaviours and expectations outlined in our Volunteer Agreement.\n',
startDate: 2024-01-19T16:32:07.568Z,
endDate: 2025-03-31T16:32:07.568Z,
lastModified: 2024-12-11T17:14:40.000Z,
volunteerBenefits:
'•\tExperience in a visitor focused role and heritage environment.\n•\tThe satisfaction of creating an exceptional experience for visitors from all over the world and all walks of life.\n•\tThe chance to spend time around unique artefacts of international significance.\n•\tBeing part of a passionate and dedicated team.\n•\tLearning about the Cathedral and region’s heritage and social context.\n•\tInvolvement in the important life and history of Durham’s most iconic building.\n•\tReferences available on request.\n•\tVarious optional training useful in a personal and professional capacity.\n•\tNorthern Museums Volunteer Pass – free entry/discounts in other participating museums.\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tRefreshments.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n',
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{ _id: '1597',
name: 'Retail Volunteer Assistant ',
shortDescription:
'Supporting the smooth operation of the Cathedral Museum Shop and assisting in the Undercroft Cathedral Shop, providing a warm welcome and sharing the stories behind our products.\n\nInspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church.\n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2024-04-05T13:07:56.838Z,
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contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
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websiteLink:
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whatYouWillBeDoing:
'In this role you can expect to:\n•\tWelcome and assist customers.\n•\tProvide great customer service to ensure a fantastic shopping experience as part of their exit from the museum.\n•\tShare the stories behind our product ranges. \n•\tMonitor the museum shop space, maintaining presence and vigilance ensuring the security of stock.\n•\tAssist with the safe and efficient flow of people when entering and exiting the museum concession area. \n•\tDeal with visitor requests for assistance and information.\n•\tEnsure the museum concession is stocked according to the merchandising plan and is clean and tidy. \n•\tUse the retail app on an iPad to facilitate card payments (the concession is cashless). \n•\tWithin the Cathedral Shop with guidance from the shop manager and book buyer: \n\t- Floor walk and look for opportunities to engage with customers to tell our stories. \n\t- Support in maintaining retail standards – topping up and resetting displays.\n•\tAssist with concerns from visitors efficiently and politely.\n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tTake part in training and development activities.',
skillsExperienceAndQualitiesNeeded:
'For this role, we are seeking volunteers who are:\n•\tFriendly and welcoming\n•\tSociable and can chat with customers\n•\tAble to work an iPad (training will be given)\n•\tHappy to be part of a team\n•\tFlexible and willing to do any of the shop tasks\n•\tKeen to share the stories behind our products\n•\tConfident in approaching and advising visitors as required\n•\tRespectful and sensitive towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church\n•\tGreat communicators \n•\tTactful and diplomatic\n•\tReliable with good time keeping\n•\tFlexible and adaptable\n•\tWilling and able to learn and use new information through instruction and relevant training courses',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided as part of your introductory training on site:\n\n•\tIn person training of the retail environment and the products we sell and why we sell them.\n•\tFull training and guidance on using our iPad to facilitate card payments. \n\nAdditionally, we ask you to undertake the following essential online pre-training. These courses must be completed before you start your volunteer role. We shall send you details of how to access the training after you have applied, and support is available if you would like help with access or you feel affected by any of the course content.\n\n•\tNational Church of England Basic & Foundation Safeguarding training\n•\tACT Action Counters Terrorism training\n•\tThe Association of English Cathedrals national volunteers training\n•\tManual Handling training\n',
whenAndWhere:
'In this role you will usually be based in the museum concession area (part of the visitor museum exit) and the Undercroft Cathedral shop. \n\nWe encourage volunteers in the role to offer one shift per week if possible but we are grateful for any gift of time and offer flexibility around your availability.\n\nOur main retail opening times are Monday to Saturday 10:00 - 16:00; Sunday 11:00 - 16:00.\n\nThe Museum shop space is a new enterprise launching in September 2024. In the early stages after opening, shift times may vary according to volunteer availability and could be of an 11:00 – 15:00 pattern. \n\nOnce the shop is fully established, we aspire to offer shifts that could be the entire day, or could be a morning 09:45 - 13:00 or afternoon 13:00 - 16:15 Monday to Saturday (10:45 - 16:00 on Sundays).',
otherInfo:
'•\tRecruitment is through an application form with references, informal interview, in person training and introductory period. \n•\tYou must undertake all required safeguarding training before your start date and at all times work within the policy and procedures of the relevant safeguarding policies. \n•\tWe shall ask you to commit to the behaviours and expectations outlined in our Volunteer Agreement',
startDate: 2024-04-04T13:07:56.838Z,
endDate: 2025-03-31T13:07:56.838Z,
lastModified: 2024-12-11T17:13:09.000Z,
volunteerBenefits:
'•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible\n•\tMeeting a wide range of people from all over the world \n•\tBeing part of a passionate and dedicated team\n•\tExperience in a visitor focused retail role\n•\tReferences available on request\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply)\n•\tRefreshments\n•\tVarious optional volunteer training as available',
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