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name: 'Citizens Advice Witness Service',
email: 'ws-volunteering@citizensadvice.org.uk',
type: 'Public Sector',
telephone: '07920 588 863',
contactPerson: 'Danny Wood',
website:
'https://www.citizensadvice.org.uk/about-us/support-us/volunteering/volunteer-with-our-witness-service/',
description: 'Citizens Advice - Witness Service',
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name: 'Outreach Volunteer',
shortDescription:
'Meet more vulnerable and intimidated witnesses away from the court environment, either at their home if safe to do so, or at an agreed community venue. Witnesses will include children and young people, people with learning disabilities, and people with mental health issues\n\nWe carry out risk assessments, provide training, and use a ‘call-in’ system to keep volunteers safe.\n\nOur volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) and LGBT+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff, and volunteers.',
created: 2022-02-03T10:30:16.719Z,
orgId: '1405',
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name: 'Newton Aycliffe' },
{ _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
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jobTypes:
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name: 'Advice & Guidance',
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{ _id: '72654bc2-c961-424c-bb8e-a9fb7ab9bdc5',
name: 'Victim Support',
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{ _id: 'c522c03b-5563-498c-acdd-69abc9b01c9c',
name: 'Domestic Violence',
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active: true,
contactPerson: 'Danny Wood',
contactEmail: 'danny.wood@citizensadvice.org.uk',
contactTelephone: '07920 588 863',
address: 'Citizens Advice - Witness Service, Durham Crown court ',
hours: 'Flexible ',
websiteLink:
'https://www.citizensadvice.org.uk/about-us/support-us/volunteering/volunteering-for-citizens-advice-witness-service/',
startDate: 2023-07-07T10:30:16.719Z,
endDate: 2025-12-31T00:00:00.000Z,
whatYouWillBeDoing:
'1) Make an initial visit and assess the needs of vulnerable witnesses in relation to attending court. Develop a tailored plan of preparation and support.\n2) Make further visits, according to their needs, to help prepare the witnesses and manage their expectations about the process of the trial, the verdict and the sentence.\n3) Invite the witness to have a pre-trial visit, liaise with the court based staff to arrange the visit.\n4) Work with court based volunteers in providing support on the day, accompanying the witness into the courtroom when permitted and as appropriate.\n5) Ensuring that witnesses continue to receive our assistance after court if they need it, for example: offering a debrief session after the trial.\n',
skillsExperienceAndQualitiesNeeded:
'You don’t need specific qualifications but you’ll need to:\n1) Be friendly, caring, supportive and empathetic towards others.\n2) Be non-judgemental and impartial.\n3) Have good communication skills; both written and verbal, as well as being a good listener.\n4) The ability to travel, use of a personal car will be required.',
otherInfo:
'The commitment of an outreach volunteer is varied depending on the requirements of the witness being supported. The role requires a great deal of flexibility, volunteers should do their best to commit to supporting at least one witness with outreach per month.',
whenAndWhere:
'To Cover all of the Durham area if needed, this can be discussed at interview.',
supportOfferedExpenses:
'We use an online training course, alongside shadowing staff and/or volunteers. The full training programme can take up to 12 weeks to complete. We pay full travel expenses.',
volunteerBenefits:
'What\'s in it for you?\n1) Contribute to the service’s aims of supporting witnesses.\n2) Training, accreditation and continued personal development and support in the role.\n3) Use your skills and life experiences to help others.\n4) The chance to take on additional internal roles such as volunteer mentor.\n5) Gain valuable experience and development of interpersonal skills.\n6) Have a positive impact in your community and on the lives of witnesses and their supporters.\n7) Reimbursement of agreed expenses.\n',
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lastModified: 2024-11-05T14:03:31.000Z },
{ _id: '1485',
name: 'Citizens Advice Witness Service Court Volunteer',
shortDescription:
'The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.\n\nThe role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.\n\nOur volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) and LGBT+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff, and volunteers.',
created: 2023-07-07T14:57:23.679Z,
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name: 'Newton Aycliffe' },
{ _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
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name: 'Victim Support',
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name: 'Domestic Violence',
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active: true,
contactPerson: 'Danny Wood',
contactEmail: 'danny.wood@citizensadvice.org.uk',
contactTelephone: '07920 588 863',
address: '',
hours:
'9am - 5pm. Some scope for half day volunteers at certain locations. ',
websiteLink:
'https://www.citizensadvice.org.uk/about-us/support-us/volunteering/volunteer-with-our-witness-service/',
startDate: 2023-07-07T14:57:23.679Z,
endDate: 2025-12-31T00:00:00.000Z,
whatYouWillBeDoing:
'Provide impartial support for both prosecution and defence witnesses.\n\nOur trained volunteers provide practical help, emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.',
skillsExperienceAndQualitiesNeeded:
'Witness Service volunteers need to have a caring, mature, supportive and empathetic manner towards others. You need to be friendly and approachable with good listening and verbal communication skills.\n\nA non-judgemental, impartial and confidential approach to supporting others is essential.\n\nVolunteers need to have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.\n\nVolunteers need to be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.',
whenAndWhere:
'We need more volunteers at court locations across Cleveland, Durham and Northumbria. \nMinimum commitment requirements are for 1 day per week (9am - 5pm) for a minimum of 12 months after accreditation. Some court locations can accommodate half day volunteers (9am - 1pm)',
supportOfferedExpenses:
'WE WILL REIMBURSE REASONABLE TRAVEL AND LUNCH EXPENSES.\n\nBASIC IT SKILLS ARE NECESSARY TO VOLUNTEER WITH US - WE USE AN ONLINE TRAINING PLATFORM, EMAIL AS OUR PRIMARY COMMUNICATION TOOL, AND, ESPECIALLY DURING SOCIAL DISTANCING MEASURES, VIDEO CALLS FOR VOLUNTEER MEETINGS AND EVENTS.\n\nDUE TO THE NATURE OF OUR WORK, WE CAN ONLY ACCEPT VOLUNTEERS WHO ARE 18 OR OLDER.',
volunteerBenefits:
'Volunteers can benefit from a thorough training programme and full support throughout their accreditation period and beyond. \nOther benefits include:\n- Full dedicated staff member support\n- Support from volunteer mentors.\n- Direct experience supporting witnesses in a variety of cases\n- Direct experience liaising with other court users. E.g. Crown prosecution Service, Ushers, Defence solicitors & domestic violence advocates. ',
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