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{ _id: '10137',
name: 'Citizens Advice County Durham',
email: 'volunteer@citizensadvicecd.org.uk',
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telephone: '07823 342403 ',
contactPerson:
'Robert.Young@citizensadvicecd.org.uk Marie Recruitment@citizensadvicecd.org.uk for Trustee role (not self-serve this role)',
website: 'https://www.citizensadvicecd.org.uk/',
description:
'We are a volunteer led organisation – meaning that most of the people we have working for us are volunteers. Without them we would not be here! \n\nWe provide a service to the people of County Durham to provide free, impartial, independent and confidential advice to help them with their problems and to improve policies and practices that affect people’s lives. We help people overcome their problems and campaign on big issues when their voices need to be heard. \n',
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jobs:
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name: 'Generalist Adviser',
shortDescription:
'If you’re eager to make a significant impact on people’s lives by helping them navigate their challenges, this role is perfect for you.\n\nAs a Generalist Adviser, you’ll volunteer at the core of our service. Your responsibilities will include interviewing clients, face to face and over the phone to understand their needs and gathering details about their circumstances. Utilising our comprehensive information system, you’ll identify the best solutions for each client. Together with the client, you’ll agree on the next steps to help them resolve their issues.\n\nOur advisers play a vital role in supporting our communities, and you can volunteer at various offices throughout County Durham. We reimburse agreed-upon travel expenses for your trips to and from your home to your local office or training locations.\n\nNo prior advisory experience is required, as we provide thorough training.\n\nHowever, some familiarity with IT is necessary since much of the training is conducted online, including e-learning modules, video calls, and virtual workshops. IT skills will also be applied in the role for online research on our information system, case documentation, and written communications.',
created: 2022-01-11T15:47:16.853Z,
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name: 'Durham City' },
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active: true,
contactPerson: 'Robert Young',
contactEmail: 'volunteer@citizensadvicecd.org.uk',
contactTelephone: '0191 933 1661',
address: '',
hours: 'Minimum 8-10 hours per week',
websiteLink: 'citizensadvicecd.org.uk/volunteer',
startDate: 2022-01-10T15:47:16.853Z,
endDate: 2025-04-01T00:00:00.000Z,
whatYouWillBeDoing:
'• Conducting interviews with clients, both in person and over the phone, allowing them to articulate their inquiries while assisting them in prioritising their needs.\n• Locating, interpreting, and clarifying relevant information, as well as exploring options and implications to enable clients to make informed decisions.\n• Aiding clients with filling out forms, submitting benefits claims, and preparing for assessments related to their claims.\n• Ensuring that case records are completed clearly and accurately.\n• Identifying, reporting, and providing evidence for issues relevant to research and campaigns.\n• Staying informed about significant issues by participating in relevant training and engaging in essential reading.\n• Upholding client confidentiality and adhering to the Confidentiality Policy and General Data Protection Regulations (GDPR).',
skillsExperienceAndQualitiesNeeded:
'• Non-judgmental attitude\n• Friendly and approachable demeanour\n• Capacity to gather pertinent information with empathy through active listening and various questioning techniques\n• Proficient written communication skills\n• Ability to swiftly extract relevant details from documents\n• Experience in conducting research using web-based systems and word processing software\n• Dedication to the Aims and Principles of the Citizens Advice service, including its Equality and Diversity Policies.',
whenAndWhere:
'In one of our sites across the County:\n• Barnard Castle\n• Durham \n• Seaham\n• Spennymoor\n• Stanley\n\nIdeally we ask for 1 full day 9am - 5pm or 2 x 5 hours days, for at least 18 months following the completion of initial training. \nWe can be flexible so come and talk to us.',
supportOfferedExpenses:
'The adviser training program is comprehensive, and rightly so. You will need to deliver high-quality advice across a variety of inquiry areas. It is crucial that we provide accurate information to our clients while ensuring it is documented correctly. We recognise the challenges this presents and are committed to supporting you throughout your training journey and beyond.\n\nYour learning will include extensive online modules through our national Citizens Advice learning platform, alongside hands-on observation and participation in our office activities. Additionally, you will join various training events, both virtual and in-person. One-on-one support will be available from our Learning team as needed, and as you advance, you will receive guidance from supervisors and encouragement from your colleagues.\n\nExpenses\n• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)\n• The cost of using public transport will be reimbursed on the production of valid receipt/ticket\n',
volunteerBenefits:
'• make a real difference to people’s lives \n• learn about a range of issues such as benefits, debt, employment and housing.\n• build on valuable skills such as communication, listening and problem solving, and increase your employability\n• work with a range of different people, independently and in a team.\n• have a positive impact in your community.\n',
otherInfo:
'We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.\n\nAs a volunteer, you can be assured that we will take positive steps to ensure:\nRole descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.\n\nAll volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham\n\nAll decisions are made in line with the organisation’s equal opportunities policy',
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{ _id: '1433',
name: 'Services Support',
shortDescription:
'Volunteering for an Services Support role within Citizens Advice is a rewarding opportunity to make a meaningful impact in your community. As an integral part within the charity, you will play a crucial role in assisting the smooth operation of services that provide essential guidance to individuals seeking advice on a range of issues.\n\nYour responsibilities will include a variety of tasks such as managing appointments, organising files, handling correspondence, and maintaining databases. These duties ensure that the advisers and support team can focus on delivering high-quality advice to those in need. Through your organisational skills and attention to detail, you will contribute to the efficiency and effectiveness of the services provided.\n\nMoreover, this role offers you the chance to develop valuable skills and gain insights into the workings of a charitable organisation. You will work alongside a diverse team of passionate individuals, all dedicated to empowering people to make informed decisions. By providing administrative support, you are directly contributing to the positive changes in the lives of individuals and the broader community.',
created: 2023-04-17T11:34:22.055Z,
orgId: '10137',
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name: 'Durham City' },
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active: true,
contactPerson: 'Robert Young',
contactEmail: 'robert.young@citizensadvicecd.org.uk',
contactTelephone: '0191 933 1661',
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hours: '8-10 Hours per week',
websiteLink: 'www.citizensadvicecd.org.uk/volunteer',
startDate: 2023-05-17T11:34:22.055Z,
endDate: 2025-04-01T11:34:22.055Z,
whatYouWillBeDoing:
'•\tcomplete an introduction to Citizens Advice and training relevant for your role\n•\thelp with the day to day running of the Citizens Advice service including Reception duties\n•\tcall clients to arrange/amend appointments, reply to emails and post\n•\ttype up letters and read through documents checking for mistakes\n•\tprint and scan documents using a printer\n•\tupdate spreadsheets and databases\n•\tassist with archiving\n•\tassist in arranging events\n•\tSupport with recruitment tasks and onboarding new staff/volunteers',
skillsExperienceAndQualitiesNeeded:
'•\tbe friendly and approachable\n•\trespect views, values and cultures that are different to your own\n•\thave good IT skills (Office 365)\n•\tbe willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection\n•\tbe willing to undertake training in your role',
whenAndWhere:
'In one of our sites across the County:\n• Durham (Wednesdays)\n• Stanley (Tuesdays)',
otherInfo: '',
supportOfferedExpenses:
'Your learning will include extensive online modules through our national Citizens Advice learning platform, alongside hands-on observation and participation in our office activities. Additionally, you will join various training events, both virtual and in-person. One-on-one support will be available from our Learning team as needed, and as you advance, you will receive guidance from supervisors and encouragement from your colleagues.',
volunteerBenefits:
'•\tLearn new skills that could enhance employment opportunities \n•\tTraining opportunities to add to your skills set\n•\tBecome part of our team and meet new people \n•\tSupport from a team of experienced staff and managers\n•\tRecognition of your valued work\n•\tBe part of providing a valued service to our communities ',
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{ _id: '1690',
name: 'Research and Campaigns Champion',
shortDescription:
'Research and campaigning is fundamental to our mission. When policies and practices influence people’s lives, our data narrates their stories, as do our clients who share the effects on their experiences. All our volunteers and staff contribute to our research and campaigning efforts. A volunteer focused on research and campaigns holds a vital position; they might examine client cases linked to particular problems or emerging issues, like the increase in energy bills. Alternatively, they may assist with ongoing campaigns concerning Universal Credit. The topics can range from local issues to national campaigns spearheaded by Citizens Advice.',
created: 2025-02-07T11:01:51.145Z,
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contactPerson: 'Robert Young',
contactEmail: 'Volunteer@citizensadvicecd.org.uk/volunteer',
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hours: 'Flexible',
websiteLink: 'citizensadvicecd.org.uk/volunteer',
whatYouWillBeDoing:
'• complete an introduction to Citizens Advice and training for your role\n• identify common, or unfair, problems that clients come for help about\n• help volunteers and staff across the organisation understand the cause of the problem, how it affects clients, and what change would solve the problem\n• help to organise campaigns with the aim of raising awareness of the problem. This might involve creating materials, such as newsletters, or presentations, or • • writing something for social media or newspaper, which could be used to explain the problems to others (such as local councillors, or members of the public)\n• help to organise a campaign with the aim of getting the organisation (person or elected body such as MP, AM or local councillor) that is causing the problem, to change the way they do things. This could mean meeting with the organisation, person or elected body, writing to them or holding an event\n• help national Citizens Advice carry out research about how certain issues affect clients in your local area. This might involve doing a survey with clients to find out how a change in a benefit is affecting them',
skillsExperienceAndQualitiesNeeded:
'You don’t need specific qualifications or skills but you’ll need to:\n\n• be friendly and approachable\n• be non-judgmental and respect views, values and cultures that are different to your own\n• have excellent verbal and written communication skills\n• be able to understand complex information and explain it (verbally and in writing) so that others understand it\n• have good IT skills\n• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection\n• be willing to undertake training in your role',
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supportOfferedExpenses:
'Your learning will include extensive online modules through our national Citizens Advice learning platform, alongside hands-on observation and participation in our office activities. Additionally, you will join various training events, both virtual and in-person. One-on-one support will be available from our Learning team as needed, and as you advance, you will receive guidance from supervisors and encouragement from your colleagues.',
whenAndWhere:
'Location: Hybrid/County Wide\n\nExpenses\n• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)\n• The cost of using public transport will be reimbursed on the production of valid receipt/ticket\n',
otherInfo:
'We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.\n\nAs a volunteer, you can be assured that we will take positive steps to ensure:\nRole descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.\n\nAll volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham\n\nAll decisions are made in line with the organisation’s equal opportunities policy',
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Recognition of Quality Volunteer Experience
