Citizens Advice County Durham

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          name:  'Citizens  Advice  County  Durham',
          email:  'volunteer@citizensadvicecd.org.uk',
          type:  '',
          telephone:  '07823  342403    ',
          contactPerson:
            'Robert.Young@citizensadvicecd.org.uk    Marie  Recruitment@citizensadvicecd.org.uk  for  Trustee  role  (not  self-serve  this  role)',
          website:  'https://www.citizensadvicecd.org.uk/',
          description:
            'We  are  a  volunteer  led  organisation  –  meaning  that  most  of  the  people  we  have  working  for  us  are  volunteers.  Without  them  we  would  not  be  here!  \n\nWe  provide  a  service  to  the  people  of  County  Durham  to  provide  free,  impartial,  independent  and  confidential  advice  to  help  them  with  their  problems  and  to  improve  policies  and  practices  that  affect  people’s  lives.  We  help  people  overcome  their  problems  and  campaign  on  big  issues  when  their  voices  need  to  be  heard.    \n',
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                    name:  'Multi  Channel  Generalist  Adviser',
                    shortDescription:
                      'Be  a  part  of  our  amazing  volunteer  team  that  help  clients  find  their  way  forward  with  various  different  issues  including  benefits,  housing,  employment  and  many  more.  Support  us  either  on  the  phone,  in  person  at  one  of  our  sites  or  through  web  chat  and  email.  Cost  of  Living  has  affected  us  all  and  we  need  to  build  our  team  to  support  the  most  vulnerable  in  our  communities.  Your  involvement  will  be  invaluable!  ',
                    created:  2022-01-11T15:47:16.853Z,
                    orgId:  '10137',
                    locations:
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                              name:  'Spennymoor'  },
                          {  _id:  '710b0919-db89-45b2-9090-119f234de243',  name:  'Seaham'  },
                          {  _id:  'f4d2a5d6-487d-428d-89af-e519d70cf2fd',  name:  'Stanley'  },
                          {  _id:  'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
                              name:  'Durham  City'  },
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                              name:  'Poverty',
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                          {  _id:  '527b5bf4-9e07-4354-9651-e8de308898b0',
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                    contactPerson:  'Robert  Young',
                    contactEmail:  'volunteer@citizensadvicecd.org.uk',
                    contactTelephone:  '07823  342403  ',
                    address:  '',
                    hours:  'Minimum  8-10  hours  per  week',
                    websiteLink:  'citizensadvicecd.org.uk/volunteer',
                    startDate:  2022-01-10T15:47:16.853Z,
                    endDate:  2025-01-11T00:00:00.000Z,
                    whatYouWillBeDoing:
                      '•    complete  an  introduction  to  Citizens  Advice  and  training  for  your  role\n•    talk  to  clients  over  the  phone,  face  to  face,  or  online  to  explore  what  problems  they’ve  come  for  help  with\n•    find  information  about  the  clients’  problems  and  help  them  to  understand  their  options\n•    support  clients  to  take  action  to  resolve  their  problems.  This  might  include  drafting  or  writing  letters,  making  phonecalls,  or  referring  the  client  to  another  organisation\n•    write  a  summary  of  the  clients’  problems  and  what  action  you’ve  taken\n•    look  out  for  problems’  that  are  common,  or  are  unfair,  and  write  a  short  report  about  the  problem  or  a  letter  to  an  elected  official  like  an  MP,  AM  or  local  councillor\n\nSome  examples  of  what  you  could  do:  \n•    explore  what  benefits  a  client  is  entitled  to  and  help  them  to  complete  a  benefit  application  form.\n•    help  a  client  who  has  problems  with  their  landlord  to  understand  their  housing  rights.\n',
                    skillsExperienceAndQualitiesNeeded:
                      'You  don\'t  need  specific  qualifications  or  experience  to  be  a  volunteer,  however  you  need  to  -\n\n•  be  confident  and  familiar  with  computer  skills,  including  searching  the  internet\n•  a  good  understanding  of  the  English  language  including  written  and  verbal  communication  skills\n•  have  good  listening  skills\n•  be  able  to  show  empathy\n•  be  able  to  remain  calm  and  impartial\n•  have  a  positive  manner\n•  be  open  minded  and  non-judgemental\n•  enjoy  helping  people\n',
                    whenAndWhere:
                      'In  one  of  our  sites  across  the  County:\n•  Durham  \n•  Seaham\n•  Spennymoor\n•  Stanley\n\nIdeally  we  ask  for  1  full  day  9am  -  5pm  or  2  x  5  hours  days,  for  at  least  18  months  following  the  completion  of  initial  training.  \nWe  can  be  flexible  so  come  and  talk  to  us.',
                    supportOfferedExpenses:
                      'Training  and  support\n\n•  A  comprehensive  training  programme  will  be  provided  -  initial  training  could  take  up  to  16  weeks  (depending  on  time  commitment)\n•  Ongoing  training,  support  and  guidance  will  be  provided  by  a  training  and  supervision  team\n\nExpenses\n•  Mileage  expenses  will  be  paid  at  the  rate  of  45p  per  mile  (car)  /  20p  per  mile  (bicycle)\n•  The  cost  of  using  public  transport  will  be  reimbursed  on  the  production  of  valid  receipt/ticket\n',
                    volunteerBenefits:
                      '•  make  a  real  difference  to  people’s  lives  \n•  learn  about  a  range  of  issues  such  as  benefits,  debt,  employment  and  housing.\n•  build  on  valuable  skills  such  as  communication,  listening  and  problem  solving,  and  increase  your  employability\n•  work  with  a  range  of  different  people,  independently  and  in  a  team.\n•  have  a  positive  impact  in  your  community.\n',
                    otherInfo:
                      'We  are  committed  to  having  a  team  that  is  representative  of  the  community  it  serves  at  all  levels  of  the  organisation.  We  therefore  welcome  applications  from  all  backgrounds  and  all  sections  of  the  community.\n\nAs  a  volunteer,  you  can  be  assured  that  we  will  take  positive  steps  to  ensure:\nRole  descriptions  and  associated  conditions  relate  to  the  particular  role,  define  the  qualifications,  experience  and  other  skills  required  in  the  post,  and  only  include  those  factors  which  are  necessary  and  justifiable  on  objective  criteria  for  the  satisfactory  performance  of  the  role.\n\nAll  volunteers  are  treated  equally  and  fairly  throughout  their  time  with  Citizens  Advice  County  Durham\n\nAll  decisions  are  made  in  line  with  the  organisation’s  equal  opportunities  policy\n',
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