Retail Duty Volunteers

To support the Retail Manager in the day to day operations, consistency of standards and service provided to our donators and customers. To be able to provide duty cover in the absence and provide leadership to the team of volunteers.
Key Responsibilities
• Attend moving and handling and Health and Safety training, including annual reviews and updates.
• Undertake initial training completing the Duty Volunteer workbook and to keep training up to date in the future.
• Providing support to the Retail Supervisor in the day to day operations of the shop and to support the implementation of change to policies and procedures.
• Carry out all Health and Safety checks in the shop whilst on duty, and to complete any supporting paperwork.
• To communicate any accidents, incidents or near misses.
• To report any Health and Safety, operational or security issues.
• Ensure that all cash and stock is handled safely.
• To provide Duty cover in the Retail Supervisors absence.
• To support other volunteers with training and guidance.
• Carry out all paperwork and operational procedures to ensure consistent standards and service is provided to Customers, Volunteers and other Willow Burn colleagues.
• To respect the privacy and confidentiality of all patients and customers at all times as per the volunteer confidentiality policy.
• Ensure effective communication with all departments to ensure the needs of all patients and customers are the priority at all times.

• Good communication skills
• Team Player
• Good sense of humour
• Strong interpersonal skills
• Tact and diplomacy in dealing with a variety of situations
• Self-awareness and able to use initiative
• Caring and compassionate approach
• Good understanding of equality and diversity
• Ability to carry out safe manual handling
• To be Health and Safety conscious
• Excellent customer service skills
• Ability to lead a team
• Organisational skill

74A Front Street, Chester Le Street, DH3 3BB
94 Front St, Stanley DH9 0HU
2a, Victoria Centre, Consett DH8 5JU

- Role Training and support available
- Volunteer Passport (mandatory e-learning)
- Volunteer Travel Expenses offered

• Gain confidence
• Make a difference
• Meet people
• Be part of a community
• Learn new skills
• Take on a challenge
• Have fun
Throughout the year, Willow Burn also offers volunteers a number of benefits to say thank you for your dedication and to offer you the opportunity to steer your volunteer journey:
• A monthly volunteer bulletin
• A quarterly Willow Burn Newsletter
• A yearly volunteer survey
• Two annual celebration events
• 10% off in the Willows Café for all volunteers with your ID
• The Volunteer Training Passport

Minimum one day per week
Shop is open Monday to Saturday