Durham Community Action aims to give an excellent service to its volunteers, project users, funders, and wider stakeholders. We try to make our services better by listening to feedback about our work and taking action.
Durham Community Action believes you have the right to give feedback
We try to get things right first time, but sometimes this does not happen
We try to give straightforward feedback
We will ensure an independent person investigates the complaint
We will explain what we have done and apologise if we have got things wrong
We learn from feedback and uses it to improve what we do
Durham Community Action asks you to tell us if something has gone well so we can keep doing it
You can give us feedback by letter, e-mail or by telephone.
volunteering@durhamcommunityaction.org.uk
01388 742040
How will we respond to your feedback?
We will try to reply within 5 working days. If we need to look into things more, we will tell you when you get a full reply.
You will normally get a full reply within 20 working days of getting your feedback.
If you think that any complaint has not been dealt with properly, we will tell you who to contact. This will normally be a Senior Manager or someone who can deal with your complaint.
